Shipping policy

At Kurohebi, we strive to ensure your order arrives safely and on time. Below are our shipping guidelines and expectations.

Processing Time

Orders are typically processed within 2-7 business days (excluding weekends and holidays).
Once an order is processed, it is handed over to the carrier for shipping.
We do not guarantee processing or shipping times during peak seasons or high-demand periods.

Shipping costs and delivery estimates vary based on your location and selected shipping method. Estimated shipping times:

Exact shipping costs will be calculated at checkout.

Once your order is shipped, you will receive a tracking number via email.
Please allow up to 2 days for tracking updates to appear.
If your tracking information is not updating, please contact the shipping carrier first before reaching out to us.

Kurohebi is not responsible for lost, stolen, or delayed shipments once the carrier has taken possession of the package.
If your package is lost or stolen, we recommend filing a claim with the shipping carrier.
If your package is marked as "Delivered" but you haven’t received it, please check with neighbors or your local post office before contacting us.

Customers are responsible for entering the correct shipping address at checkout.
If an order is shipped to the wrong address due to a customer error, we cannot offer a refund or replacement.
If you need to correct your address, please contact us within 12 hours of placing your order.

Once an order has been processed, we cannot make changes or cancel it.
If you need to update your order, please contact us within 12 hours of purchase.

For any shipping-related inquiries, feel free to contact us at support@kurohebi.net.

Thank you for shopping with Kurohebi!